Snushus EU – FAQ (Frequently Asked Questions)

All orders are prepared for dispatch on the same day (Monday–Friday, excluding public holidays). Depending on the destination country, delivery takes 2–5 business days.

We currently deliver to 18 countries: Austria, Belgium, Bulgaria, Germany, Estonia, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain. For orders from Switzerland, visit snushus.ch, for Sweden snushus.se.

Yes, as soon as your package is shipped, you will receive a shipping confirmation by email with a tracking link.

Yes, all orders are shipped in neutral packaging without product information.

No, all our prices include taxes. No additional customs duties apply to orders within the EU.

If your order arrives incomplete, defective, or damaged, contact us at info@snushus.eu or via live chat – we will find a solution as quickly as possible.

Snushus.eu delivers exclusively to EU countries. For Switzerland: snushus.ch – for Sweden: snushus.se.

Yes, you have the right to cancel your order within 14 days of receipt without giving any reason. Send us an informal email to info@snushus.eu or use the model withdrawal form.

1. Notify us by email within 14 days of receipt (info@snushus.eu)
2. Return the goods within a further 14 days to: SNUSHUS s.r.o, Jičínská 226/17, 13000 Prague, Czech Republic
3. As the buyer, you are responsible for the return shipping costs
4. We will refund the purchase amount, including standard shipping costs, within 14 days of receiving the returned goods – using the same payment method

Yes – the right of withdrawal does not apply to Snus cans that have already been opened, as they are sealed goods for hygiene reasons. Unopened cans can be returned without any problems.

We will refund the amount no later than 14 days after we have received the goods back or you have provided proof of return shipping – without additional fees, using the same payment method.

As we ship orders on the same day, a change or cancellation is only possible while the order has not yet been shipped. Contact us as soon as possible via live chat or email at info@snushus.eu. If the order has already been shipped, the standard 14-day right of withdrawal applies.

You can currently pay with major credit cards (VISA, Mastercard) – payment by invoice is also possible.

Yes, payment by invoice is possible.

Yes. All payments are processed via secure, encrypted connections (SSL). We do not store credit card details – payment processing is handled by certified payment service providers. The padlock symbol in your browser’s address bar indicates that your connection is protected.

If you have not received an order confirmation by email and no order is visible in your account, the payment was not completed successfully. Contact us – we will help you as quickly as possible.

No, you can also place an order as a guest. However, a customer account has advantages: You can view your order history, save delivery addresses, and complete future orders more quickly.

On the login page, click “Forgot password” and enter your email address. You will receive a link to reset your password. If you do not receive an email, check your spam folder or contact us at info@snushus.eu.

Log in to your customer account and change your details under “Account settings”. To change your email address, please contact us directly.

Yes! Sign up for our newsletter and receive exclusive discount codes, information about new products, and special offers directly in your inbox.

Snushus is a Switzerland-based online shop specializing in Snus. We stand for fresh products, low prices, and fast delivery. About snushus.eu we supply customers in the EU with tobacco-free All White Snus products and Nicotine Pouches.

We import fresh Snus directly from Sweden every week and work with the largest manufacturers and retailers—this allows us to always guarantee fresh products and low prices.

Since we import Snus directly from Sweden every week and sell exclusively through our own online shop, our products are generally fresher than products distributed through intermediaries.

Since we want to guarantee fast delivery and fresh products, we are gradually expanding our range. If you are missing your favorite Snus, please feel free to contact us!

Yes. Our range also includes tobacco-free and nicotine-free products. You can find the complete range at snushus.eu.

Snus is a tobacco or tobacco-substitute product for oral use. The pouch is placed under the upper lip and releases nicotine through the oral mucosa. Instead of tobacco, All White Snus uses cellulose (paper) enriched with nicotine and flavorings. At Snushus.eu, we exclusively offer tobacco-free All White Snus products, as traditional tobacco Snus is not legal in the EU.

Since most tobacco-related health damage is caused by combustion, Snus has been scientifically proven to be around 95% less harmful than smoking. Tobacco-free All White Snus has even been classified by the German Federal Institute for Risk Assessment (BfR) as 99% less harmful than cigarettes—with the same harm profile as nicotine patches.

Traditional tobacco Snus is not approved in the EU (with the exception of Sweden). Tobacco-free All White Snus products and Nicotine Pouches, on the other hand, are legal throughout the EU. At Snushus.eu, we offer these tobacco-free products and Chewing Bags. For classic tobacco Snus: snushus.ch or snushus.se.

Strength depends not only on the nicotine content, but also on the pH value (the higher, the stronger), moisture, and pouch size. At snushus.eu we have introduced a consistent strength scale for every product so that you can compare different brands directly.

1. Carefully place the pouch under your upper lip (left or right)
2. Do not chew – nicotine is absorbed through the oral mucosa
3. Remove after 20–60 minutes and dispose of it in the can lid or waste bin
4. Do not swallow
5. Beginners should start with a mild to medium strength

A slight tingling sensation is normal. If you feel dizzy or unwell, remove the pouch immediately and drink water. This usually happens with a nicotine strength that is too high – choose a milder variety next time. If symptoms persist, please consult a healthcare professional.

For most products, the best-before period is 1 year. It can be extended by storing them in sealed cans at a cool temperature (5–7 °C). Snus does not spoil like food, but it can dry out – especially moist snus is more sensitive.

Yes, Velo Nicotine Pouches are among the most popular products in our range – available in various flavours and strengths, from mild to extra strong. All Velo products are tobacco-free and legally available throughout the EU.

Yes, Zyn Nicotine Pouches are available from Snushus.eu. Zyn is known for its clean, tobacco-free pouches in various flavours and nicotine strengths – ideal for beginners and experienced users.

Yes, White Fox Nicotine Pouches are available from Snushus.eu. White Fox is a tobacco-free all-white brand from GN Tobacco (also known for Oden's and Siberia), offering refreshing mint flavours and strong nicotine effects in a slim format, from mild to extra strong.

All our products are intended exclusively for adults aged 18 and over. We do not sell to minors.

• Email: info@snushus.eu
• Live chat: Directly on snushus.eu via the chat button

Of course. We are happy to answer general questions about product recommendations or usage tips as well. Contact us via chat or email.